FAQs

Payments
How much is the deposit of my booking and how can I pay?

The pre-authorization/security deposit of EUR 100 is charged when you check in, this amount is returned upon check out if in cash and after the check out if by credit card. Usually pre-authorizations take 24 h to be released however some banks might take up to 15 days to refund specially outside the EU.

Which is your cancellation policy?

Please verify the cancelation policy of the rate you purchased.
Because of the size of our company, last minute cancellations are of great negative impact for us, as a result, our guests are obliged to respect a cancellation policy stricter and less friendly. There are no fees for Flexible Rates with cancellations made 3 days before arrival, after that the total amount of the booking will be charged.

Are there any hidden costs?

Absolutely not, all the prices on our website include all the costs of the booking.
City tax (2 EUR per person per night) is the only tax that can only be charged on arrival and it is mandatory for all the establishments in Lisbon and Porto.

Pet Fees?

Yes, you can find all the extra services prices can be found during the booking process, if you are travelling with your 4 paws friends please let us know before your arrival, some conditions apply. We will charge a supplement on the deposit on the rooms accommodating pets.

Extra guest fees?

Yes, you can find the extra guests’ prices when you enter the number of guests per apartment during the booking process. Some of our apartments can only accommodate up to 2 guests please make sure you update the babies, children and adult numbers correctly during the booking process.

Check In/Out
Where can I pick up the apartment keys?

The check in and handover of keys is completed inside the apartment upon your arrival.

Check In/Out Hours

Check In Hours: From 4pm to 9pm
Check Out Hours: Until 12pm

Check-ins arriving after 9pm must be pre-arranged with the Front Office. Late check in fee: 25 EUR 9pm-11pm, 45 EUR 11pm-9am

Apartment Details
What happens if I break something?

We will have your security deposit, for guaranteeing against damage, we will charge the  fair amount to cover costs of replacement.

Do I need to pack my own travel iron or hairdryer?

We have these items available to borrow. Ask our team when you arrive.

Is the apartment daily cleaned?

Our apartments are cleaned every day until 3 pm.

Is it possible to cook in the apartments?

We have a fully-equipped kitchen so you can feel at home.

Is there AC in the apartments?

Yes.

Is it possible to smoke in the apartments?

All of our apartments are non-smoking.

Location
Is there any parking station nearby?

The nearest private parking from the hotel is Campo Mártires da Pátria (400 m). It will cost around 14 euros per 24 hours.

How do I arrive at the apartment from Lisbon’s airport?

By Public Transportation (44min):
Red Line Metro at “Aeroporto” Station
Switch lines to the Green Line “Alameda” Station
Drop off at Martim Moniz Station

By Car (17min):
Head north on Alameda das Comunidades Portuguesas
Follow Av. Alm. Gago Coutinho and Av. Alm. Reis to R. São Lázaro
Follow R. São Lázaro to Calçada do Desterro

How safe is the area next to the hotel?

In front of the hotel we have the main Police Building of the city center and the biggest public hospital – São José, both have 24h patrols. Of course as any big city there is robberies and pickpockets everywhere, we advise to pay special attention on the trams and near extremely busy squares.

Are all your apartments centrally located and accessible via public transportation?

Yes we are just in the heart of the city next to the most famous squares but not in the middle of the touristic traps. When you arrive we will offer you our personalized map and you can get to some of the most famous attractions minutes away from the hotel.

City Guide
Can you recommend good restaurants in the neighborhood?

Our team is prepared to recommend you the best restaurants & attractions in town. On arrival you will receive a free map prepared by the hotel team with the best spots in town and you can also download our NAVIGATOR an app that is always updated with all our recommendations.

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