{"id":2638,"date":"2019-11-08T13:55:03","date_gmt":"2019-11-08T13:55:03","guid":{"rendered":"https:\/\/www.holidayonj.com\/?page_id=2638"},"modified":"2025-01-07T13:03:57","modified_gmt":"2025-01-07T13:03:57","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.holidayonj.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">PAYMENTS<\/h2>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-d3b8388 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-d3b8388 .ugb-accordion__heading{border-radius:12px !important}.ugb-d3b8388 .ugb-accordion__title{color:#222222}.ugb-d3b8388 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">How much is the deposit of my booking and how can I pay?Title for This Block<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>The pre-authorization\/security deposit of EUR 100 is charged when you check in, this amount is returned upon check out if in cash and after the check out if by credit card. Usually pre-authorizations take 24 h to be released however some banks might take up to 15 days to refund specially outside the EU.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-247bf2b ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-247bf2b .ugb-accordion__heading{border-radius:12px !important}.ugb-247bf2b .ugb-accordion__title{color:#222222}.ugb-247bf2b .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Which is your cancellation policy?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>Please verify the cancelation policy of the rate you purchased.<br> Because of the size of our company, last minute cancellations are of great negative impact for us, as a result, our guests are obliged to respect a cancellation policy stricter and less friendly. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-9705c99 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-9705c99 .ugb-accordion__heading{border-radius:12px !important}.ugb-9705c99 .ugb-accordion__title{color:#222222}.ugb-9705c99 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Are there any hidden costs?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>Absolutely not, all the prices on our website include all the costs of the booking.<br> City tax (4 EUR per person per night) is the only tax that can only be charged on arrival and it is mandatory for all the establishments in Lisbon and Porto.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">CHECK IN\/OUT<\/h2>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-ae9c5e0 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-ae9c5e0 .ugb-accordion__heading{border-radius:12px !important}.ugb-ae9c5e0 .ugb-accordion__title{color:#222222}.ugb-ae9c5e0 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Where can I pick up the apartment keys?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>The check in and handover of keys is completed inside the Hotel upon your arrival.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-b646c0a ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-b646c0a .ugb-accordion__heading{border-radius:12px !important}.ugb-b646c0a .ugb-accordion__title{color:#222222}.ugb-b646c0a .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Check In\/Out Hours<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>Check In Hours: From 4pm to 10pm<br> Check Out Hours: Until 11am<br><br>Check-ins arriving after 10pm must be pre-arranged with the Front Office. Our Late check-ins are completely free, please contact us prior to your arrival to arrange this service.<br><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">PET FRIENDLY<\/h2>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-d343852 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-d343852 .ugb-accordion__heading{border-radius:12px !important}.ugb-d343852 .ugb-accordion__title{color:#222222}.ugb-d343852 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\"> Can I bring my pet? <\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>Yes, we love to welcome our 4 paws friends. Many hotels forbid the entrance of pets as it is a high demand task in terms of cleaning but we love them and are happy to accept them. However in order to not disturb our hotel operation or other guests we have our rules that must be respected by all our guests bringing pets. You can see our rules <a href=\"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2021\/11\/Nova-Politica-pet-friendly-EN-4.pdf\">here<\/a>. Failing to comply with the rules will result in the immediate termination of the reservation. <\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-3c2604e ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-3c2604e .ugb-accordion__heading{border-radius:12px !important}.ugb-3c2604e .ugb-accordion__title{color:#222222}.ugb-3c2604e .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\"> <br>Why I am not able to see the price of the pet in other channels? <\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p><\/p>\n\n\n\n<p> You can see our prices when you make a direct reservation, however in websites like <a rel=\"noreferrer noopener\" href=\"http:\/\/booking.com\/\" target=\"_blank\">Booking.com<\/a> it is not possible to add this information due to a limitation on their website. We know they are working on it hopefully all the hotels will be able to soon had the information in all the channels. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-787d5d9 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-787d5d9 .ugb-accordion__heading{border-radius:12px !important}.ugb-787d5d9 .ugb-accordion__title{color:#222222}.ugb-787d5d9 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\"> <br> <br>If I am bringing a pet am I responsible for obtaining all the information before arriving to the hotel? <\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p><\/p>\n\n\n\n<p>  Yes, just like you would do if you were flying with your pet it is your responsibility to inform us that you are bringing your pet, and reading our conditions before you make your booking. The conditions are published in multiple places: Here in the FAQ; our main page and in our T&amp;C .<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">APARTMENT DETAILS<\/h2>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-050131a ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-050131a .ugb-accordion__heading{border-radius:12px !important}.ugb-050131a .ugb-accordion__title{color:#222222}.ugb-050131a .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">What happens if I break something?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>We will have your security deposit, for guaranteeing against damage, we will charge the  fair amount to cover costs of replacement.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-93ed441 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-93ed441 .ugb-accordion__heading{border-radius:12px !important}.ugb-93ed441 .ugb-accordion__title{color:#222222}.ugb-93ed441 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Do I need to pack my own travel iron or hairdryer?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>We have these items available to borrow. Ask our team when you arrive.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-5f7127a ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\"><style>.ugb-5f7127a .ugb-accordion__heading{border-radius:12px !important}.ugb-5f7127a .ugb-accordion__title{color:#222222}.ugb-5f7127a .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\">Is the apartment daily cleaned?<\/h4><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 20 20\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n<p>Our apartments are cleaned every day until 5pm.The apartment is cleaned daily; however, guests have the option to decline cleaning at any time. As part of our sustainable policy, guests can choose to replace cleaning with a tree planting. To learn more about our Stay Green program, simply ask our team!<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-d5703cf ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-d5703cf .ugb-accordion__heading{border-radius:12px !important}.ugb-d5703cf .ugb-accordion__title{color:#222222}.ugb-d5703cf .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">Is it possible to cook in the apartments?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>We have a fully-equipped kitchen so you can feel at home.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-f56d0c0 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-f56d0c0 .ugb-accordion__heading{border-radius:12px !important}.ugb-f56d0c0 .ugb-accordion__title{color:#222222}.ugb-f56d0c0 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">Is there AC in the apartments?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>Yes.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-77cf5d6 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-77cf5d6 .ugb-accordion__heading{border-radius:12px !important}.ugb-77cf5d6 .ugb-accordion__title{color:#222222}.ugb-77cf5d6 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">Is it possible to smoke in the apartments?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>All of our apartments are non-smoking. Violation of this policy will result in a 250 EUR fine.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">LOCATION<\/h2>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-acf6e48 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-acf6e48 .ugb-accordion__heading{border-radius:12px !important}.ugb-acf6e48 .ugb-accordion__title{color:#222222}.ugb-acf6e48 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">Is there any parking station nearby?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>The nearest private parking from the hotel is Campo M\u00e1rtires da P\u00e1tria (400 m). It will cost around 14 euros per 24 hours.<br><\/p>\n\n\n<p>&#8211; Park Campo Martires da Patria information:&nbsp;<a href=\"https:\/\/www.telpark.com\/pt\/cidades\/lisboa\/parque-campo-martires-da-patria\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.telpark.com\/pt\/cidades\/lisboa\/parque-campo-martires-da-patria\/<\/a>&#8211; Parking on the street with the following sign: Large P: &nbsp;Pago de Segunda a Sexta. You can park on that location after the paid hours displayed on the sign.<\/p>\n\n\n<p><\/p>\n\n\n<p><\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-90203ab ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-90203ab .ugb-accordion__heading{border-radius:12px !important}.ugb-90203ab .ugb-accordion__title{color:#222222}.ugb-90203ab .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">How do I arrive at the apartment from Lisbon\u2019s airport?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>By Public Transportation (44min):<br> Red Line Metro at \u201cAeroporto\u201d Station<br> Switch lines to the Green Line \u201cAlameda\u201d Station<br> Drop off at Martim Moniz Station<br><br>By Car (17min):<br> Head north on Alameda das Comunidades Portuguesas<br> Follow Av. Alm. Gago Coutinho and Av. Alm. Reis to R. S\u00e3o L\u00e1zaro<br> Follow R. S\u00e3o L\u00e1zaro to Cal\u00e7ada do Desterro<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-14acec5 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-14acec5 .ugb-accordion__heading{border-radius:12px !important}.ugb-14acec5 .ugb-accordion__title{color:#222222}.ugb-14acec5 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">How safe is the area next to the hotel?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>In front of the hotel we have the main Police Building of the city center and the biggest public hospital \u2013 S\u00e3o Jos\u00e9, both have 24h patrols. Of course as any big city there is robberies and pickpockets everywhere, we advise to pay special attention on the trams and near extremely busy squares.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-62b3547 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-62b3547 .ugb-accordion__heading{border-radius:12px !important}.ugb-62b3547 .ugb-accordion__title{color:#222222}.ugb-62b3547 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">Are all your apartments centrally located and accessible via public transportation?<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>Yes we are just in the heart of the city next to the most famous squares but not in the middle of the touristic traps. When you arrive we will offer you our personalized map and you can get to some of the most famous attractions minutes away from the hotel.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-accordion ugb-accordion ugb-4d75788 ugb-accordion--v2 ugb-accordion--design-basic ugb-main-block\" aria-expanded=\"false\" id=\"\"><style>.ugb-4d75788 .ugb-accordion__heading{border-radius:12px !important}.ugb-4d75788 .ugb-accordion__title{color:#222222}.ugb-4d75788 .ugb-accordion__arrow{fill:#222222}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-accordion__item\"><div class=\"ugb-accordion__heading ugb--shadow-3\" role=\"button\" tabindex=\"0\"><h4 class=\"ugb-accordion__title\" role=\"heading\" aria-level=\"3\">CITY GUIDE<\/h4><svg viewbox=\"0 0 20 20\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"ugb-accordion__arrow\" width=\"20\" height=\"20\"><path d=\"M16.7 3.3L10 10 3.3 3.4 0 6.7l10 10v-.1l10-9.9z\"><\/path><\/svg><\/div><div class=\"ugb-accordion__content\" role=\"region\"><div class=\"ugb-accordion__content-inner\">\n\n<p>Can you recommend good restaurants in the neighborhood?<br> Our team is prepared to recommend you the best restaurants &amp; attractions in town. On arrival you will receive a free map prepared by the hotel team with the best spots in town.<\/p>\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>PAYMENTS The pre-authorization\/security deposit of EUR 100 is charged when you check in, this amount is returned upon check out if in cash and after the check out if by credit card. Usually pre-authorizations take 24 h to be released however some banks might take up to 15 days to refund specially outside the EU. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2638","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","hero":"","square":"","gallery":"","gallery-landscape":"","header-banner":""},"post_excerpt_stackable_v2":"<p>PAYMENTS How much is the deposit of my booking and how can I pay?Title for This Block The pre-authorization\/security deposit of EUR 100 is charged when you check in, this amount is returned upon check out if in cash and after the check out if by credit card. Usually pre-authorizations take 24 h to be released however some banks might take up to 15 days to refund specially outside the EU. Which is your cancellation policy? Please verify the cancelation policy of the rate you purchased. Because of the size of our company, last minute cancellations are of great negative&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"gaspar","url":"https:\/\/www.holidayonj.com\/en\/author\/gaspar\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct<\/title>\n<meta name=\"description\" content=\"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.holidayonj.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct\" \/>\n<meta property=\"og:description\" content=\"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.holidayonj.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"OnJ S. L\u00e1zaro Lisboa - Official Website - 20% Discount\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/onjstays\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-07T13:03:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.holidayonj.com\/en\/faqs\/\",\"url\":\"https:\/\/www.holidayonj.com\/en\/faqs\/\",\"name\":\"OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct\",\"isPartOf\":{\"@id\":\"https:\/\/www.holidayonj.com\/en\/#website\"},\"datePublished\":\"2019-11-08T13:55:03+00:00\",\"dateModified\":\"2025-01-07T13:03:57+00:00\",\"description\":\"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.holidayonj.com\/en\/faqs\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.holidayonj.com\/en\/#website\",\"url\":\"https:\/\/www.holidayonj.com\/en\/\",\"name\":\"OnJ S. L\u00e1zaro Lisboa - Official Website - 20% Discount\",\"description\":\"Lisbon Accommodations | Luxury Vacation Rentals Lisbon Portugal - HolidayOnJ\",\"publisher\":{\"@id\":\"https:\/\/www.holidayonj.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.holidayonj.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.holidayonj.com\/en\/#organization\",\"name\":\"OnJ\",\"url\":\"https:\/\/www.holidayonj.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.holidayonj.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg\",\"contentUrl\":\"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg\",\"width\":1200,\"height\":628,\"caption\":\"OnJ\"},\"image\":{\"@id\":\"https:\/\/www.holidayonj.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/onjstays\",\"https:\/\/www.instagram.com\/onjstays\/\",\"https:\/\/www.linkedin.com\/company\/holidayonj\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct","description":"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.holidayonj.com\/en\/faqs\/","og_locale":"en_US","og_type":"article","og_title":"OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct","og_description":"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?","og_url":"https:\/\/www.holidayonj.com\/en\/faqs\/","og_site_name":"OnJ S. L\u00e1zaro Lisboa - Official Website - 20% Discount","article_publisher":"https:\/\/www.facebook.com\/onjstays","article_modified_time":"2025-01-07T13:03:57+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.holidayonj.com\/en\/faqs\/","url":"https:\/\/www.holidayonj.com\/en\/faqs\/","name":"OnJ S. L\u00e1zaro Lisbon | Frequently Asked Questions | Book Direct","isPartOf":{"@id":"https:\/\/www.holidayonj.com\/en\/#website"},"datePublished":"2019-11-08T13:55:03+00:00","dateModified":"2025-01-07T13:03:57+00:00","description":"Get answers to all the questions you have for your visit to OnJ S. L\u00e1zaro Lisbon. Did you know booking direct gives you a discount of up to 20% discount?","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.holidayonj.com\/en\/faqs\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.holidayonj.com\/en\/#website","url":"https:\/\/www.holidayonj.com\/en\/","name":"OnJ S. L\u00e1zaro Lisboa - Official Website - 20% Discount","description":"Lisbon Accommodations | Luxury Vacation Rentals Lisbon Portugal - HolidayOnJ","publisher":{"@id":"https:\/\/www.holidayonj.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.holidayonj.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.holidayonj.com\/en\/#organization","name":"OnJ","url":"https:\/\/www.holidayonj.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.holidayonj.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg","contentUrl":"https:\/\/www.holidayonj.com\/wp-content\/uploads\/2019\/12\/onjlisbon.jpg","width":1200,"height":628,"caption":"OnJ"},"image":{"@id":"https:\/\/www.holidayonj.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/onjstays","https:\/\/www.instagram.com\/onjstays\/","https:\/\/www.linkedin.com\/company\/holidayonj\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/pages\/2638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/comments?post=2638"}],"version-history":[{"count":20,"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/pages\/2638\/revisions"}],"predecessor-version":[{"id":3930,"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/pages\/2638\/revisions\/3930"}],"wp:attachment":[{"href":"https:\/\/www.holidayonj.com\/en\/wp-json\/wp\/v2\/media?parent=2638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}