Rules during the COVID-19 pandemic
In response to the coronavirus (COVID-19), we may request additional documentation from guests to validate identity, travel itinerary, and other relevant information
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in place to ensure our guests and our teams protected.
Food and beverage services may be limited or unavailable.
As a result of our safety measures, certain services and amenities may be reduced or unavailable
Due to the coronavirus (COVID-19), we have reduced reception and service hours.
EXCEPTIONAL CANCELLATIONS: Please see the new cancellation policy applied to the Pandemic season and subject to change at any time*. Refundable Rates – We charge 10% of the total booking amount and 90% three days before the check-in date. If you cancel your reservation up to three days before the date of arrival, we will refund the total amount. After that, the rate will be non-refundable. Non-refundable rates – We charge 30% of the total amount of the non-refundable reservation and 70% 30 days before the check-in date; if you wish to cancel 30 days before check-in the 70% will not be charged.
CANCELLATIONS NORMAL POLICY: Refundable rates – We charge 30% of the total reservation amount and 70% three days before the check-in date. If you cancel your reservation up to three days before the date of arrival, we will refund the total amount. After that, the rate is non-refundable. Non-refundable rates – No refund from the time the booking is made.
PRICES: Prices, terms, and fees are subject to change without notice. We reserve the right to move the Guest up to 30 days in advance to a comparable property or refund the amount paid to the Guest.
PAYMENT TERMS: Credit Cards and Bank Transfer accepted.
CREDIT CARD PRE-AUTHORIZATION OR CASH DEPOSIT:
COVID19: Due to the current situation HolidayOnJ will not accept cash deposits to minimize the points of contact between our team and our guests assuring the security of both.
Lisbon/Baleal: will be charged upon check-in. The pre-authorization/security deposit amount is EUR 100;
Vilamoura: will be charged upon check-in. The pre-authorization/security deposit amount is EUR 500;
This amount is refunded or released upon check-out if in cash and after check-out if by credit card. The guest understands and consents to the use of the credit card provided without the original signature of the charge slip and that this credit card authorization cannot be revoked and will not end until 90 days after the rent is unoccupied in case any damages occur during their stay. Additional charges may include phone and satellite TV unauthorized charges, long-distance calls; excessive cleaning rates; damage beyond normal wear and not returned keys.
EXTRA BEDS: Children up to 12 years of age stay free of charge. Each apartment offers 2 extra beds in addition to the regular bed capacity. For older children or adults a fee of € 20 per night per person will be charged.
Maximum bed capacity per apartment: 2 extra beds or 2 baby cots.
CHECK IN / OUT: The rental period begins at 04:00 pm on the day of arrival and ends at 10:00 am on the day of departure unless prior arrangements have been made. Early check-ins and late departures will incur an additional charge which has to be paid by cash or credit card on arrival.
LATE CHECK-IN: If you are planning to arrive after 9 PM, let us know in advance so we can arrange your late check-in – completely automated and free! Note that after 9 PM there will be no one at the property and all the late check-ins have to be coordinated up to 4 PM of the check-in day.
DAMAGES & CLEANING ISSUES: Any questions regarding the cleanliness or damages noticed on arrival should be reported to the owner immediately. If the issues of damages or cleaning are not reported within 3 hours of your arrival, your credit card may be charged for the cost of repairs. All general maintenance problems should also be reported so the unit can be kept in good repair.
Guests will not have any additional charges if the following are met: No damage is done to unit or its contents, including linens and towels; no items are missing after checking the inventory. (This includes, but is not limited to, transferring items to other units.); All debris, rubbish, and discards are placed in appropriate containers. All soiled dishes are placed in the dishwasher; The number of guests occupying the unit does not exceed those contracted upon reservation; There is no smoke or evidence of smoking; The unit is left in a undamaged state;
Pet-friendly units show no signs of damage by animals or marks that require extra cleaning;
If you have any problems with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as is practically possible. If a problem remains unresolved, you must notify us in writing within 7 days of your departure. No action may be taken or liability accepted for any complaints received after this period. Our goal is to resolve complaints within two months of receipt; the details will be kept confidential to the parties only. Please note that, as a result of the hot Portuguese climate where the villas are situated, insects such as flies and others are occasionally inevitable, and are not grounds for complaint. Each holiday property is treated periodically as part of a program of pest and termite control and is cleaned after each rental.
NO SMOKING – Smoking is not permitted in any of our units. It is not allowed via any open window or door; nor is it permitted on balconies. We will charge a € 250 cleaning fee if we see that the guests have been smoking inside the property.
SEVERE WEATHER: We do not refund lost rents or deposits due to canceled or shortened stays because of the weather. We suggest the purchase of Vacation Travel Insurance.
PET POLICY: There is an extra charge of € 25 per pet per night. All our apartments are pet-friendly. We would love to welcome your pets in our apartments we only ask that all the rules are respected. There is a maximum limit of two pets per guest allowed in each unit. Guest pets should be treated for fleas and ticks prior to arrival. Guests must pick up after pets and firmly tie the faeces in a plastic bag and dispose of it safely. Pets are not allowed on the furniture and all the pet hair should be cleaned before departure. A fee of € 150 will be charged if there is any animal dander report in bedding and sofas. Guests’ pets must be controlled at all times when out of the unit and under no circumstances are the pets allowed in common areas of the buildings. Violation of any terms of this pet policy will render guests liable to fines or termination of the additional rental period. Pet policies of guests and availability of the unit are subject to change by municipality and association rules and regulations at any time.
RULES OF COMMUNITY: Guests agree to comply with community rules. These can be posted on the unit or in the community pool or office. The pool hours are 09:00 to 21:00 and the shared barbecue should be cleaned after each time you use it. These rules may change from time to time.
FAKE RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be allowed to check -in.
The guest assures us that the tenants will observe all conditions and terms of this agreement as to maintain the lease in good order and appearance and avoid disturbing the neighbors by respecting the no-noise policy after 23:00 and before 09:00. If violation of the no-noise rule occurs after the 1st warning then the guest can immediately be denied access to the premises.
The guest ensures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses that are caused by the tenant and/or guest (s) of the tenant.
The guest agrees that any tenant who is found using drugs or allows others to use drugs on-site will be immediately denied continued occupancy at the sites.
The guest and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for immoral or illegal purposes, nor violate any law or ordinance, nor commit waste or nuisance on the premises.
The guest agrees that during the term of this contract and the time he/she occupies the premises, he/she will keep the rental clean and free of garbage, trash, and other waste; and all pipes, wires, glass, plumbing and other electrical equipment and devices in the same condition as at the beginning, or can be put in during the term of the contract, reasonable wear and tear and damage caused by unavoidable fire and only exceptional accidents
GUEST agrees to indemnify and save our company disclaims any liability, loss, or damage arising from any nuisance or harm made or suffered on-site by the guest, tenants, or guests or from any carelessness, negligence or improper conduct of any persons entering, occupying or visiting the facilities. We accept no responsibility or liability for any loss or damage or alteration of the terms of your booking caused by events outside our control, including but not limited to war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, loss of luggage, adverse weather conditions, fire, flood, or industrial dispute.
We cannot accept any responsibility for the public supply failures, such as water, electricity, Internet, or malfunction of the air conditioning system. Nor for the consequences of action or inaction of people who can control or provide key services, or any actions taken in the vicinity of the reserved property by any authority over which there is no control. We cannot accept any responsibility for your personal safety during your vacation. Children must be supervised at all times in and out of vacation property. We assume no liability for accidents. You are reminded of caution about their personal safety and the safety of their mates. Whenever possible, valuables should be left secure and out of sight.
ACCIDENTS: We will not be held responsible for any accidents or injuries that can happen to the guest inside or outside the property, condominium, or swimming pool.
INFORMATION TO THE CLIENT: In case of consumer dispute, the consumer can access the Online Dispute Resolution webpage at http://ec.europa.eu/consumers/odr or call the national dispute center:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo