Booking Terms & Conditions

Welcome to OnJ S. Lázaro!

 Boring but important information and rules:

Liability: HolidayOnJ LDA is not responsible for any lost or stolen valuables, Money and articles of value should not be left in the apartments unattended, Bags given to our care will only be of our responsibility if the guests signs our luggage drop sheet, stolen bags are refunded by the hotel insurance that will evaluate each situation and reach directly the guest, maximum value covered 3 000 EUR.

Authorizations: The guest authorizes HolidayOnJ to debit the CC with the amount of the expenses during the stay. The guest understands that if they wish to leave before the departure date, they must notify HolidayOnJ and the cancelation conditions of the chosen rate will be applied. The guest agrees that he is responsible for the bill, and that he will be liable, personally, if the company, association, or person responsible for paying the bill does not settle it in full.

Policies: All our rentals are nonpermanent, for touristic purposes, only valid for the dates of the reservation, the renter cannot give other use to the apartments or sub rent them total or partially. The renter can not enter the apartments with more guests then the ones declared at check in, Front Desk must be notified if visitors enter the apartments. The guest agrees to respect the terms and conditions during the reservation, stated on the hotel website Terms & Conditions and fixated on the apartment doors, including but not only:

Breach of these our policies will lead to the charge of a 250 EUR fee on the CC associated with the booking.

 The visitor is intended to prudent use of the leased apartment and keep all the equipment and furniture, the network of water distribution, electricity and sanitation in the same condition before checking in. Damages to the apartment or building will lead to a charge with the fair value of the respective damage. On the day of your check-in, if the guest finds any damaged or broken items in the apartment, they should contact our team immediately so that we can make the necessary arrangements. Please check our website for the predefined costs of each building or property.

EMERGENCIES: our phone is connected 24/7, the guest should dial 1000 or ring the main door bell to reach our emergency phone. If it is not an emergency and the call is outside the period of 09:00am to 20:00pm we will charge: 20 EUR phone call ls + 75 EUR to travel to the aparthotel. Have a wonderful stay!

Booking Terms and Conditions

EXCEPTIONAL CANCELLATIONS: Please see the new cancellation policy applied to the Pandemic season and subject to change at any time*. 

Refundable Rates – We charge 10% of the total booking amount and 90% two days before the check-in date. If you cancel your reservation up to two days before the date of arrival, we will refund the total amount. After that, the rate will be non-refundable. 

Non-refundable rates – No refund from the time the booking is made.

PRICES: Prices, terms, and fees are subject to change without notice. We reserve the right to move the Guest up to 30 days in advance to a comparable property or refund the amount paid to the Guest.

PAYMENT TERMS: Credit Cards and Bank Transfer accepted.

CREDIT CARD PRE-AUTHORIZATION OR CASH DEPOSIT:

Lisbon/Baleal: will be charged upon check-in. The pre-authorization/security deposit amount is EUR 100;

Vilamoura: will be charged upon check-in. The pre-authorization/security deposit amount is EUR 500;

This amount is refunded or released upon check-out if in cash and after check-out if by credit card. The guest understands and consents to the use of the credit card provided without the original signature of the charge slip and that this credit card authorization cannot be revoked and will not end until 90 days after the rent is unoccupied in case any damages occur during their stay. Additional charges may include phone and satellite TV unauthorized charges, long-distance calls; excessive cleaning rates; damage beyond normal wear and not returned keys.

EXTRA BEDS: Children up to 3 years of age stay free of charge in the parents bed or baby cot. Some apartments offer the possibility to accommodate 2 extra guests in addition to the regular bed capacity. For older children or adults a fee of € 20 per night per person will be charged. .

Maximum bed capacity per apartment: 2 extra guests or 2 baby cots.

CHECK IN / OUT: The rental period begins at 04:00 pm on the day of arrival and ends at 10:00 am on the day of departure unless prior arrangements have been made. Early check-ins and late departures will incur an additional charge which has to be paid by cash or credit card on arrival.

LATE CHECK-IN: If you are planning to arrive after 8 PM, let us know in advance so we can arrange your late check-in – completely automated and free! Note that after 8 PM there will be no one at the property and all the late check-ins have to be coordinated up to 4 PM of the check-in day.

DAMAGES & CLEANING ISSUES: Any questions regarding the cleanliness or damages noticed on arrival should be reported to the property immediately. If the issues of damages or cleaning are not reported within 3 hours of your arrival, your credit card may be charged for the cost of repairs. All general maintenance problems should also be reported so the unit can be kept in good repair.


Guests will not have any additional charges if the following are met: No damage is done to unit or its contents, including linens and towels; no items are missing after checking the inventory. (This includes, but is not limited to, transferring items to other units.); All debris, rubbish, and discards are placed in appropriate containers. All soiled dishes are placed in the dishwasher; The number of guests occupying the unit does not exceed those contracted upon reservation; There is no smoke or evidence of smoking; The unit is left in a undamaged state;

Pet-friendly units show no signs of damage by animals or marks that require extra cleaning;


If you have any problems with the vacation property during your stay, please contact us and we will do our best to rectify the matter as soon as is practically possible. If a problem remains unresolved, you must notify us in writing within 7 days of your departure. No action may be taken or liability accepted for any complaints received after this period. Our goal is to resolve complaints within two months of receipt; the details will be kept confidential to the parties only. Please note that, as a result of the hot Portuguese climate where the villas are situated, insects such as flies and others are occasionally inevitable, and are not grounds for complaint. Each holiday property is treated periodically as part of a program of pest and termite control and is cleaned after each rental.

NO SMOKING – Smoking is not permitted in any of our units. It is not allowed via any open window or door; nor is it permitted on balconies. We will charge a € 250 cleaning fee if we see that the guests have been smoking inside the property.

SEVERE WEATHER: We do not refund lost rents or deposits due to canceled or shortened stays because of the weather. We suggest the purchase of Vacation Travel Insurance.

PET POLICY: We also love our 4 paws friends and to welcome them in our apartments. However, in order for all our visitors to have a pleasant stay we ask our guests traveling with their pets to sign the following document upon arrival, thank you for your understanding

In order for a pet to stay with us the owner must agree to the following rules. Failing to abide to any of them might lead to a fine or immediate termination of your rental agreement.

1. A deposit of 150 € will be charged at check-in, this deposit will be returned upon checkout if the room is in the same condition as upon arrival. If there is excrement inside the apartment, pet hairs, etc the deposit will not be refunded.

2. Pets must not cause damage to the facilities or furniture. If any damage happens during your stay, the cost of repair will be charged to the credit card we have on file.

3. All animals must conform to the following specifications and documentation by an accredited veterinarian must be provided by the client upon request.

a. May not exceed 20kg;

b. Must be at least 1 year of age or older;

c. Must be up-to-date on rabies vaccinations and all other vaccinations; d. All pets must have the flea treatment;

4. All animals must be controlled at all times outside of the apartment and in the common areas of the hotel;

5. The pet has an up-to-date passport/registration and I will present it at check-in;

6. The pet fee is of €25 per pet per night. This fee will cover the pet’s stay and additional cleaning. I understand that this fee does not include any additional costs that may result from damage or excessive cleaning of linens, carpets, or furnishings. I agree that the condition of the room is based on management’s judgment after my departure;

7. Pets are not allowed in the bed; shower; furniture at any time. Any evidence of pets on the furniture may result in additional cleaning charges.;

9. The Client must prevent animals from making excessive noise at a level that disturbs neighbours;

10. Pets are not allowed to be alone in any circumstance, inside or outside the apartment, on the balcony or in the courtyard; If a pet is found alone in the apartment a fine will be applied or the reservation immediately terminated.

12. OnJ is not responsible for any illness or injury that may incur to animals or humans while they are in the apartment;

13. The Guest shall be solely responsible for the pet while on the property.


RULES OF COMMUNITY: Guests agree to comply with community rules. These can be posted on the unit or in the community pool or office. The pool hours are 09:00 to 21:00 and the shared barbecue should be cleaned after each time you use it. These rules may change from time to time.

FAKE RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance deposit and/or rental money and the party will not be allowed to check -in.

RESPONSIBILITIES:

The guest assures us that the tenants will observe all conditions and terms of this agreement as to maintain the lease in good order and appearance and avoid disturbing the neighbors by respecting the no-noise policy after 23:00 and before 08:00. If violation of the no-noise rule occurs after the 1st warning then the guest can immediately be denied access to the premises.


The guest ensures that any tenant who violates any of the terms of this Agreement shall be immediately denied occupancy and shall remedy any damages or other expenses that are caused by the tenant and/or guest (s) of the tenant.

The guest agrees that any tenant who is found using drugs or allows others to use drugs on-site will be immediately denied continued occupancy at the sites.

The guest and/or their guests shall not disturb, annoy, endanger, or inconvenience neighbors, nor use the premises for immoral or illegal purposes, nor violate any law or ordinance, nor commit waste or nuisance on the premises.

The guest agrees that during the term of this contract and the time he/she occupies the premises, he/she will keep the rental clean and free of garbage, trash, and other waste; and all pipes, wires, glass, plumbing and other electrical equipment and devices in the same condition as at the beginning, or can be put in during the term of the contract, reasonable wear and tear and damage caused by unavoidable fire and only exceptional accidents


GUEST agrees to indemnify and save our company disclaims any liability, loss, or damage arising from any nuisance or harm made or suffered on-site by the guest, tenants, or guests or from any carelessness, negligence or improper conduct of any persons entering, occupying or visiting the facilities. We accept no responsibility or liability for any loss or damage or alteration of the terms of your booking caused by events outside our control, including but not limited to war, terrorist activity, civil commotion, flight delays or cancellations, airport closures, loss of luggage, adverse weather conditions, fire, flood, or industrial dispute.

We cannot accept any responsibility for the public supply failures, such as water, electricity, Internet, or malfunction of the air conditioning system. Nor for the consequences of action or inaction of people who can control or provide key services, or any actions taken in the vicinity of the reserved property by any authority over which there is no control. We cannot accept any responsibility for your personal safety during your vacation. Children must be supervised at all times in and out of vacation property. We assume no liability for accidents. You are reminded of caution about their personal safety and the safety of their mates. Whenever possible, valuables should be left secure and out of sight.


ACCIDENTS: We will not be held responsible for any accidents or injuries that can happen to the guest inside or outside the property, condominium, or swimming pool.

INFORMATION TO THE CLIENT: In case of consumer dispute, the consumer can access the Online Dispute Resolution webpage at http://ec.europa.eu/consumers/odr or call the national dispute center:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Phone.: 213 847 484; Email: cniacc@unl.pt